Frequently Asked Questions


For immediate assistance with issues related to your discounted MBTA monthly pass:

Crosby Benefits

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Frequently Asked Questions



With very few exceptions, benefits eligible faculty and staff who work 17.5 hours or more and are paid directly by Harvard University are eligible for transportation benefits. These benefits consist of the following stand-alone benefits: Transit, Carpool, Vanpool, Bike Benefit and Parking. Eligible employees may only utilize one stand-alone benefit at a time. In addition to these stand-alone benefits, employees may sign up for discounted annual memberships with Hubway and Zipcar and may ride the Harvard and M2 Shuttle for free.

Please note that the carpool program for employees located at the Longwood campus is run through MASCO not the CommuterChoice office.


Students are eligible for discounted annual memberships with Hubway and Zipcar and may ride the Harvard and M2 Shuttle for free.

Some post docs paid directly by the University are classified as benefits eligible employees. Please contact for eligibility questions.


Parking is available for vendors, consultants and contractors. For all other transportation benefits  please check with your employer. Vendors, consultants and contractors do not qualify for discounted carpool parking.

What is the transit benefit?

Benefits eligible Harvard employees can purchase an MBTA monthly pass with a 50% subsidy on a pre-tax basis. Private Transit Products and parking for transit commuting can be purchased on a pre-tax basis which depending on your tax bracket and withholdings can be up to 30-35% off.

How do faculty and staff order transit products?

Benefits eligible Harvard employees with a Harvard ID and PIN can order transit products via the online ordering platform. By ordering, employees authorize Harvard to payroll deduct their portion of the cost of the order.

What are the ordering deadlines?

The ordering deadline is the first day of the month prior to the month of use. For example, order your pass online by midnight on March 1 for April usage. Because of the automated nature of the process there is no way to circumvent such deadlines.

As a new employee, when should I order my pass and when can I expect my first transit products?

New employees should allow 5-9 weeks from the start of their employment to receive their first transit order. To expedite the process, try logging into the online ordering platform as soon as possible. New employees hired through the ASPIRE interface automatically enter the payroll system as an “ineligible” pay category. The transition to a “paid” pay category normally occurs with receipt of your first paycheck. If you receive an error message at your initial login, this switch probably has not occurred. Every Thursday evening Harvard sends an eligibility file to Crosby Benefit Systems so by Friday at 3PM employees should try to login and to place their order. If unsuccessful, continue to try on consecutive Friday afternoons and again until midnight of the first of the month, as Harvard also sends an eligibility file on the last day of each month.

How do I change or cancel my transit order?

Visit the online ordering platform. Click the Edit or Delete icon under the Your Pending Order section on the home page.

May I purchase both transit products and an annual Parking Permit at Harvard?

No. Harvard does not allow employees to purchase both transit products (i.e. a subsidized MBTA monthly pass and/or private transit products) and an annual parking permit. However, such products may be purchased in conjunction with an EVENING COMMUTER permit, a MOTORCYCLE permit, or DAILY permits.

How do I change my benefit from parking to MBTA/Transit?

Plan early (8 to 9 weeks in advance) and email or call 617.384.7433, so we can walk you through the process and discuss timing and deadlines. The first step is to return your permit hang tag to the Campus Service Center located on the 8th floor of the Smith Campus Center (1350 Massachusetts Avenue). Please note that this process must also be followed for parking permit holders who let their permit expire at the end of the fiscal year.

What happens if my MBTA pass or other transit product is not received, defective or lost?

Non-received, defective, lost, or stolen Local Bus or Link Pass Charlie Card?

Call Crosby Benefit Systems: 1.800.462.2235 #6 (Monday - Thursday, 8AM – 6PM and Friday, 8AM – 5PM) or email to have a new card sent to you. A new card will be sent to your home within 1-3 business days and your old Charlie Card will be deactivated.

Non-received or defective Commuter Rail, Boat or Private Transit Product?

Please complete the Non-Received/Incorrect Pass Affidavit. This form must be completed and received at Crosby Benefit Systems no later than the 10th of the month. This form is NOT for lost Commuter Rail, Boat or Private Transit Products, as these items cannot be replaced.

To request reimbursement for commuting expenses incurred because a product was not received or defective:

Please submit a written request by emailing When submitting requests, receipts are necessary and can be mailed to CommuterChoice, 1350 Massachusetts Avenue, Smith Campus Center, Room 831. Cambridge, MA 02138 or scanned and emailed to Please be sure to also include: your full name, the first four digits of your Harvard ID, a contact phone number and whether your paycheck is direct deposited. Harvard cannot be responsible for lost or stolen transit products thus will not reimburse for out of pocket expenses. Out of pocket expenses are limited to the cost of one round trip fare per workday for a maximum of three workdays. Personal trips and weekend trips (unless work related) will not be reimbursed.

How do I update my home address?

The online ordering system uses the current address on file in PeopleSoft. Please allow one week for the updates to be reflected on the online ordering system. If you select an International address, you will automatically be disqualified from the transportation benefit system.

How and when do I pay for my Transit Products?

You must pay via pre-tax payroll deduction, which offers additional savings on your transit products in the vicinity of 30%-35% (in addition to your 50% Harvard subsidy on MBTA monthly passes). Pre-tax savings will vary depending upon your tax bracket and withholdings and therefore will be reflected in your pay stub. Your pay stub will show the cost of your pass, including: Harvard’s subsidy to the MBTA monthly pass (TRANSNTB); Employee’s Pre-tax Contribution (TRANSBT); Employee’s Post-tax Contribution (TRANSAT).

Deductions are taken from paychecks the month prior to use. Employees paid weekly will see deductions taken in the third check of the month and employees paid bi-weekly will see deductions taken in the second check of the month. If a single paycheck doesn’t cover the full amount of the pass, the remainder is deducted in subsequent paychecks.

Do I qualify for Senior/TAP Pass?

Seniors 65 and older with a valid Senior ID obtained through the MBTA may purchase the monthly MBTA Senior/TAP pass through Harvard’s online ordering system.

Persons with disabilities having a valid TAP (Transportation Access Pass) ID may purchase the monthly MBTA Senior/TAP pass through Harvard’s online ordering system.

How do I get a car insurance discount as a regular transit rider?

Many insurance companies offer up to a 10% discount on parts of your auto insurance policy when you submit proof of participation in Harvard’s Transit Program for 11 of 12 months. At “Order History” from the online ordering system, click “Order History Letter” which will generate a letter with past order information which can be used as proof of participation. Be sure to contact your insurer regarding eligibility and documentation.

What is the Carpool Program?

Benefits eligible Harvard employees who carpool to the Cambridge or Allston/Brighton campuses at least four days per week are eligible for on-campus parking in unreserved garages and lots at a reduced rate of 50% off for a two person carpool and 75% off for a three or more person carpool.

Please note that the carpool program for employees located the Longwood campus is run through MASCO, not the CommuterChoice office.

What is the Vanpool Program?

Vanpool parking fees are fully subsidized by the University for Harvard lots and participating employees receive 50% off the cost of their vanpool on a pre-tax basis by purchasing Commuter Checks on the transit ordering platform. After accessing the system, select MassRIDES Vanpools or vRide – Vanpool from the dropdown menu. In order to recieve a 50% subsidy, you must first email CommuterChoice or call 617.384.RIDE (7433).

How can I find a carpool or vanpool to join?

Utilize Zimride or NuRide, two online ride matching databases to find carpools or vanpools in your area. 

What is the Bicycle Benefit Program?

The bicycle benefit allows benefits eligible faculty and staff bicycle commuters to be reimbursed for $20/month at a maximum of $240/year for the costs associated with bicycle purchase, improvement, repair and storage.

What is eligible for reimbursement?

Bicycle commuters are eligible for tax-free reimbursement of up to $20/month at a maximum of $240/year for the costs associated with bicycle purchase, improvement, repair and storage. Purchases such as bicycle apparel, clothing, safety gear, or Hubway memberships are not eligible at this time. For eligibility questions email:

Am I eligible if I just bike for some months out of the year?

Yes. A qualified bicycle commuting month is one during which a benefits eligible employee does not also receive a University subsidized monthly MBTA transit pass or a University annual parking permit.

What happens if I leave the University?

You will still be eligible for the benefit for any months during the year you were employed. Simply apply for reimbursement between January 1 – March 31 and a check will be sent to an address of your choice.

What are the deadlines for reimbursement?

Submit a completed Bicycle Expense Reimbursement Request form to Crosby Benefit Systems along with original or photocopied receipts between January 1 - March 31. Claims will be processed and reimbursements distributed within ten business days. You will only receive notification from Crosby Benefits if there is a problem with your submission.
Any claims submitted prior to the application period will be returned to sender.

What documentation is needed?

For all expenses, attach bills or evidence of charges that clearly state all of the following:

  • Name of service provider
  • Nature of service or supplies
  • Amount of reimbursable expense under the plan
  • Date(s) of service

Participants will also have to provide their HUPD bicycle registration number.